“Elevating Standards” … which standards and what does it all mean?
The purpose of our new motto is to continuously reinforce our culture of service in each and every aspect of our operations.
Elevating standards starts from the core of our business, which is our people, and expands to encompass our valued customers and the service level we deliver to them.
Elevating standards is about continuous evolution and improvement. It is a constant reminder to everyone in the Mitsulift family – employees and customers alike – that we are always committed to delivering higher standards and outperforming our own results.
As a market leader in servicing building moving systems, Mitsulift Group is constantly striving to elevate its standards of:
- Employee Development
- Quality and Innovation
- Customer Satisfaction
“Elevating Standards” of Employee Development
Our first commitment is to elevate standards of employee development because we firmly believe that a company’s greatest asset is its human capital. Our guiding principles revolve around:
- A noble work ethic and a drive to succeed
- We promote self-esteem and a sense of purpose and
- We value relationships and team work.
Our people development strategies include a thorough recruitment process and a comprehensive and customized employee training curriculum which combines in-house, outsourced and out-of-country training programs:
- Commitment to provide 2 training programs per employee per year.
- In-house technical training for technicians
- Soft-skills training from world-class HR experts for all employees
- Mitsubishi-sponsored technical training in Japan and Thailand for technicians and engineers
“Elevating Standards” of Quality and Innovation
Our second commitment is to elevate standards of quality and innovation by providing our customers with solutions that match their requirements.
We offer state-of-the-art elevator technology through our partnership with Mitsubishi Elevators and Escalators.
We never compromise on safety throughout our line up of products. Additionally, our Research and Development team is working diligently to develop the Mitsulift brand, which will feature even more customized solutions to meet our customers’ needs and requirements.
Our value equation wouldn’t be complete without the line of complementary building products we offer and service, such as window-cleaning systems from AESA in Spain and entrance doors from Royal Boon Edam in the Netherlands.
Elevating Standards of Customer Satisfaction
Our third commitment is to elevate standards of customer satisfaction. And we do this by instilling in each team member our culture of service.
Did you know that Mitsulift is not an elevator company ? Mitsulift is a service company.
| Clients ask: Can I trust you? Do you have elevating standards? Do you care about me? |
We answer: We provide efficient, prompt, courteous, quality service. We listen to clients by continuously improving response time and monitoring customer satisfaction level. |
Selling an elevator or an escalator or a complementary product is only a step on the path to our ultimate goal of offering the highest standards of service. Service first and foremost. Efficient, prompt, courteous and quality service. We also work on continuously improving our response time and closely gauging customer satisfaction levels.
Our 3 pillars of customer service are:
- Never promise more than you can deliver.
- Always deliver what you have promised.
- Add value by exceeding customer expectations.
In conclusion and as we look towards elevating standards in the future, Mitsulift will soon bring to you several enhanced service features, such as:
- Personalized elevator history available on-line.
- On-line servicing link with technical teams.
- Computerized customer satisfaction monitoring.
