Call Back Service

The Company provides twenty-four hour call back service depending on contract type (as per table above).
The Company responds only to calls placed by the specified representative except in case of emergency calls (e.g. someone trapped in the elevator).
In case of an emergency call, allow 120 minutes minimum from the time the call is placed until the arrival of a maintenance person to the site

Visit Frequency

For the good operating of the equipment the Company performs maintenance routines as often as it judges necessary according to the traffic – minimum 12 visits per year for any type of unit and 24 visits per year for the Mitsubishi elevators & escalators – for all installed units under maintenance agreement, and this during official working hours.

Elevator usage is based on the traffic of each building and more specifically on the number of persons that use the elevator. To measure elevator usage we use call counters that register each elevator trip from floor to any floor. Each one floor to any floor trip is considered as one call. To record calls we use
(1) Electronic call counter that exist within the software of the elevator controller, and
(2) Electromechanical call counter that we install inside the controller.
The electromechanical call counter reading (recorded on service sheet at least once a month) is available for both the service technician and the customer when requested.